Get a behind-the-scenes glimpse into the work of United Way's 211 helpline, learning about the significant needs of our neighbors, the investments United Way makes in our communities and the resources made available to people who contact 211. Following a brief presentation by United Way staff, you will visit the call center and listen in as 211's trained Resource Navigators answer live calls from real residents across the region. You'll also engage in a hands-on activity that simulates the challenges people face finding resources to improve their lives.
Please note, if the minimum number of guests is not reached, the tour will be rescheduled for a future date.
United Way strives to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. To request an accommodation or for inquiries about accessibility, please contact Elisha Serotta,
elisha.serotta@unitedwayswpa.org or 412-456-6718.
